Refund and Returns Policy

Thank you for shopping at www.theroma.lk . We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

We do not offer cash refunds. However, if you receive a damaged, defective, or incorrect item, we will gladly exchange it for a replacement product of equal value or more.

Exchanges

If you would like to exchange your item, please contact our customer support team within 2 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.

Non-Returnable Items

Certain items are non-returnable. These include:

1.Used or opened products

2.Sale or discounted items

In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement, depending on your preference and product availability.

Return Shipping

You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.

Processing Time

Exchanges will be processed within 2 business days after we receive your returned item.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.